Housing
Housing help that protects your health
Safe, stable housing is part of good health. We help NYC Medicaid members stay in their homes, make them safer, and find a new place when they need one.
What’s included
Help with housing applications and tenancy counseling
Help searching for and applying to housing, and tenancy counseling if you’re facing eviction, struggling with rent, or renewing housing assistance — including recertification paperwork, resolving disputes, and connections to free legal aid.
Support with accessing rental assistance, temporary housing, or utilities
For members who are homeless or at risk of losing housing, we help you access rental assistance, temporary housing, utility activation, and help with back and ongoing utility bills for up to 6 months.
Home safety or accessibility modifications
Grab bars, ramps, widened doorways, accessible bathrooms, non-slip surfaces — physical changes to your home that make it safer. Available for members with mobility limitations or disabilities.
Asthma and allergy remediation
For members managing asthma or allergies — home improvements that remove triggers like mold, pests, and poor air quality, plus education for the member and their caregivers.
Medical respite care
For members leaving the hospital without a safe place to recover, we connect you to certified Medical Respite programs in NYC that provide short-term residential care.
Who can get this support
- 1
Do you have New York Medicaid?
You must be enrolled in Medicaid Managed Care. If you have Medicaid Fee-for-Service or no insurance, we can still help connect you to community resources.
- 2
Do you have unmet social needs?
Housing instability, food insecurity, transportation barriers, utility challenges, employment or education needs, or personal safety concerns.
- 3
Not sure if you qualify?
Don't worry — call us or fill out a short form. Our team will walk you through the process in under 30 minutes. No paperwork required to start.
Even if you don't qualify for Enhanced services, We can still connect you to SNAP, WIC, NYCHA, Section 8, food pantries, and other community programs. No one leaves without options.
How to get started
- 1
Talk to Us
A free 30-minute conversation to understand what you need — in person, over the phone, or by video. In your language. No paperwork required.
- 2
Get a Plan
Your Social Care Navigator creates a personalized plan connecting you to the right services for your situation, health needs, and family.
- 3
Receive Services
Medically tailored meals, home safety changes, rides to your social care services, rental assistance — services come to you.
- 4
Stay Supported
Your Navigator stays with you, checks in regularly, and adjusts your plan as your needs change. You're never on your own.
Most members can complete a screening within 1–2 business days. Services typically begin within 2–4 weeks of completing your Eligibility Assessment.
Other services
Nutrition
Nutrition counseling, medically tailored meals or food prescriptions, pantry restocking, and cooking supplies.
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Transportation
Free public or private rides to your social care services.
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Screening & care coordination
A free screening, an eligibility assessment, and a dedicated Social Care Navigator.
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Find out what you qualify for
Free, confidential, and no paperwork to start. Most members can complete a screening within 1–2 business days.