Transportation
Rides to your social care services
Getting there shouldn’t be the barrier. Eligible members can get free public or private rides to the social care services in their plan. Trips to medical appointments aren’t included.
What’s included
Public or private rides to get to social care services
Free rides to your social care services, such as care management visits, using public transit (MetroCard, OMNY), private rides (taxi, rideshare, or van), or a mix. Up to $1,200 per member per year in Brooklyn or Queens, $1,000 in Manhattan.
Rides to medical appointments are not included
This service doesn’t cover trips to medical appointments such as doctor visits or procedures. For those, contact your Medicaid Managed Care plan — medical transportation is a separate benefit.
Who can get this support
- 1
Do you have New York Medicaid?
You must be enrolled in Medicaid Managed Care. If you have Medicaid Fee-for-Service or no insurance, we can still help connect you to community resources.
- 2
Do you have unmet social needs?
Housing instability, food insecurity, transportation barriers, utility challenges, employment or education needs, or personal safety concerns.
- 3
Not sure if you qualify?
Don't worry — call us or fill out a short form. Our team will walk you through the process in under 30 minutes. No paperwork required to start.
Even if you don't qualify for Enhanced services, We can still connect you to SNAP, WIC, NYCHA, Section 8, food pantries, and other community programs. No one leaves without options.
How to get started
- 1
Talk to Us
A free 30-minute conversation to understand what you need — in person, over the phone, or by video. In your language. No paperwork required.
- 2
Get a Plan
Your Social Care Navigator creates a personalized plan connecting you to the right services for your situation, health needs, and family.
- 3
Receive Services
Medically tailored meals, home safety changes, rides to your social care services, rental assistance — services come to you.
- 4
Stay Supported
Your Navigator stays with you, checks in regularly, and adjusts your plan as your needs change. You're never on your own.
Most members can complete a screening within 1–2 business days. Services typically begin within 2–4 weeks of completing your Eligibility Assessment.
Other services
Nutrition
Nutrition counseling, medically tailored meals or food prescriptions, pantry restocking, and cooking supplies.
Learn more
Housing
Housing applications and tenancy counseling, rental and utility help, home safety changes, and asthma remediation.
Learn more
Screening & care coordination
A free screening, an eligibility assessment, and a dedicated Social Care Navigator.
Learn more
Find out what you qualify for
Free, confidential, and no paperwork to start. Most members can complete a screening within 1–2 business days.